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Ames Performance Engineering

Ames Performance Help and Information Page



You may place your order in the following ways:


    Use our convenient on-line ordering.  All on-line orders require a credit card for payment, COD's are not accepted.  You will receive, within 24 hours an order confirmation via E-mail. Also, please retain the order number given after you submit your order.

Telephone, Fax or Mail

    If you prefer to speak with a representative use our toll free ordering line 1-800-421-AMES. You can also fax an order to us at 1-603-363-7007.  Telephone and fax orders require a credit card or COD for payment.  If you would like to pay via check, mail the order to us. Ames Performance Engineering PO Box 572 Spofford, NH 03462 Please note that personal and company checks may be held up to two weeks for funds to clear. Sending a certified check or money order will ensure quicker turnaround.



Customer Service

Address Ames Performance Engineering
PO Box 572
Spofford, NH  03462
Phone 1-800-421-2637
E-mail customer.service@amesperf.com

Tech Support

Phone 1-603-363-7000
E-mail tech.support@amesperf.com


Will I receive an E-mail confirmation for my order?

Yes, We will send an email to the address provided within 24 hours to confirm that we have received your order.  Also please save the order number provided on the check out page.  This should be used if you need to refer to your order. Please be sure that the E-mail address and/or telephone number that you provide is accurate so we may contact you if we have any questions.  After your order is accepted you will be provided with a order summary page which may be printed and saved for reference.

Is my on-line order eligible for a discount?

Our discount applies on a per order basis to orders totaling $500.00 or more

Order Total
Over $500.00
Over $1000.00

When will my credit card be charged?

Typically the card will be charged the same day we receive the order.  The order will ship that day or the following day.  Unless requested to be charged at the time of the initial order, back orders will not be charged until they ship.

What should I do if there is a problem with my order?

If the order has been damaged in transit please have the UPS driver note the damage, if the package is left by the driver call UPS at 1-800-PICK UPS and report the damage.  They will issue a claim number, call us with the claim number so we can reship your order.  If your order is missing items or you received incorrect items please call Ames Performance at 1-800-421-AMES to speak with a Customer Service Representative.

How do I redeem my gift certificate?

Gift certificates may be redeemed at any of the shows that we attend or by sending an order through the mail.  Gift certificates may not be redeemed over the phone, on-line or by fax.



All orders within the United States are shipped via United Parcel Service (UPS).  Foreign orders see below.  The on-line ordering system automatically calculates the shipping charge, however it does not take into account the fact that some oversize items, that require extra shipping, can be boxed together.  In these cases we will adjust the shipping charge to reduce your final cost!  If you need your order faster, we offer UPS Next Day Air, Second Day Air, and 3 Day Select.  Please call Ames Performance at 1-800-421-AMES if you require these services.  Express orders are not available on-line, although most orders ship from Ames Performance within 24 hours.



International orders can be placed on-line  Please provide an E-mail address and a FAX or telephone number so that we may contact you with questions.  If the order is shipping outside the United States you must disregard the shipping total provided after you submit the order as the cost is calculated on a per order basis.  International orders may also be placed by telephone or FAX.



Please check your order immediately upon receipt.  Please call Ames Performance to report any shortages or incorrect items at (603)363-7000/7077.  To return an item to us, simply fill out the return provided with your order.  Send the package via UPS or insured Parcel Post, save the receipt and tracking number until you hear from us or your return is resolved.  No returns after 30 days.  COD returns are not accepted, please do not return items  to Ames Performance by COD.



Ames Performance offers the best technical support in the Pontiac Restoration Industry. Our techs are available Monday-Friday 8:00 am - 5:00 pm.  Please use 603-363-7000/7077 for technical questions.  You may also E-mail your questions to tech.support@amesperf.com

Contact webmaster@amesperf.com with questions or comments regarding this site. Copyright 2012 Ames Performance Engineering. All rights reserved.